Winning Days Casino - Player’s deposit has never been credited to his casino account.

Deposited via Coinspaid BTC-AUD. Deposit was confirmed on the Blockchain 30mins after the deposit was made. This was last week. Have since enquired on chat daily, only reply I get is payment will look into it. Makes no sense anywhere else once the Blockchain shows the TXID as being fully Confirmed the money then shows up in your balance.

Dear tomo27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please forward your payment receipt along with any relevant communication to petronela.k@casino.guru? Was the e-wallet address to deposit funds to casino visible on the casino’s website for all the players or you have been provided a unique one when opening your account?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, tomo27, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello tomo27!

From now on, I will take care of your complaint. I would like to invite representatives of Winning Days Casino into this complaint in order to help us resolving the deposit issue.

Hi I would just like to update you that WinningDays Casino has finally credited my account. However they've given me $21 AUD & currently the initial BTC deposit amount is worth $31 AUD, but nothing I can really do about it. Anyway thanks heaps for the assistance. I hope you have a great day. Case closed. (Now I'm going to probably go lose it in 5 minutes LOL) 👍

Hello tomo27!

I am delighted to see that your deposit has been credited already! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.