The player from Italy has deposited money into casino account, but the funds seem to be lost. The issue was successfully resolved, the player’s funds were credited to his balance.
The player from Italy has deposited money into casino account, but the funds seem to be lost. The issue was successfully resolved, the player’s funds were credited to his balance.
The player from Italy has deposited money into casino account, but the funds seem to be lost. The issue was successfully resolved, the player’s funds were credited to his balance.
Deposited via BTC last night around 11pm. Gone the money and assistance is not able to solve the problem, or credit me the sum received!
Depositato tramite BTC ieri sera attorno alle 23:00. Spariti i soldi e l'assistenza non é in grado di risolvere il problema, ovvero accreditarmi la somma ricevuta!
Dear Nemokid,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if it were your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear Nemokid,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if it were your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
I fully understand your frustration, Nemokid. However, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.
I fully understand your frustration, Nemokid. However, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hi Nemokid,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Winning Days Casino to the conversation to participate in the resolution of this complaint.
Hi Nemokid,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Winning Days Casino to the conversation to participate in the resolution of this complaint.
We would like to ask Winning Days Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
We would like to ask Winning Days Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Hi Nemokid,
Thanks for the update. I'm glad to hear that your funds were credited to your balance. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Hi Nemokid,
Thanks for the update. I'm glad to hear that your funds were credited to your balance. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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