The player from Italy has deposited money into casino account, but the funds seem to be lost. The issue was successfully resolved, the player’s funds were credited to his balance.
Winning Days Casino - Player’s deposit has never been credited to his casino account.
Amount: NZ$182.76
Winning Days Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Winning Days Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Deposited via BTC last night around 11pm. Gone the money and assistance is not able to solve the problem, or credit me the sum received!
Automatic translation:
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3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if it were your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
I fully understand your frustration, Nemokid. However, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.
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3 years ago
Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi Nemokid,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Winning Days Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask Winning Days Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Translation
I inform you that I received the credit of NZD 181.44 on 10/07/2021
Automatic translation:
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3 years ago
Hi Nemokid,
Thanks for the update. I'm glad to hear that your funds were credited to your balance. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
