The player from Germany had requested permanent account closure on January 15, 2025, due to gambling addiction, but received no response and was able to lose another €160 after that date. After finally reaching the casino via live chat, they claimed they had not received the closure request and denied the refund for the lost funds. The complaint was reviewed, and it was determined that the casino had blocked the account within a reasonable timeframe, leading to the rejection of the complaint.
Winning Days Casino - Player’s account has been closed after a few days.
Amount: €160
Winning Days Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Winning Days Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 months ago
