HomeComplaintsWinning Days Casino - Player’s account has been closed after a few days.

Winning Days Casino - Player’s account has been closed after a few days.

Amount: €160

Winning Days Casino
Submitted: 17 Jan 2025 | Case closed : 20 Jan 2025
Case closed Our verdict

Other

REJECTED

Case summary

The player from Germany had requested permanent account closure on January 15, 2025, due to gambling addiction, but received no response and was able to lose another €160 after that date. After finally reaching the casino via live chat, they claimed they had not received the closure request and denied the refund for the lost funds. The complaint was reviewed, and it was determined that the casino had blocked the account within a reasonable timeframe, leading to the rejection of the complaint.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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