HomeComplaintsWinnerama Casino - Player’s struggling to withdraw his winnings.

Winnerama Casino - Player’s struggling to withdraw his winnings.

Amount: €1,600

Winnerama Casino
Safety Index:Low
Submitted: 12 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain is experiencing difficulties accessing the cashier section. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

It does not allow me to access payment

Automatic translation:
Public
Public
4 years ago

Dear Juan,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Are you experiencing difficulties to deposit or to withdraw funds? Have you accumulated winnings from a bonus play or real money? I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
4 years ago

Dear Juan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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