The player from Spain had his free bonus winnings capped without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I had € 375 of balance due to a € 50 no deposit bonus that the casino gave me. I had planned to make a deposit once the bonus requirements were met. Suddenly they leave me the account at € 28. They don't give me any explanation about it. A disgraceful place. Let no one think of making an account, much less depositing money in this casino. They are scammers.
Dear Francisco Javier,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have received and played? Please forward its name or your "bonus history". My email address is petronela.k@casino.guru. Have you succeeded in depositing any funds into your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela