HomeComplaintsWinnerama Casino - Player’s No Deposit bonus winnings have been reduced.

Winnerama Casino - Player’s No Deposit bonus winnings have been reduced.

Amount: €375

Winnerama Casino
Safety Index:Low
Submitted: 19 Sep 2020 | Case closed : 04 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain had his free bonus winnings capped without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I had € 375 of balance due to a € 50 no deposit bonus that the casino gave me. I had planned to make a deposit once the bonus requirements were met. Suddenly they leave me the account at € 28. They don't give me any explanation about it. A disgraceful place. Let no one think of making an account, much less depositing money in this casino. They are scammers.

Automatic translation:
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4 years ago

Dear Francisco Javier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have received and played? Please forward its name or your "bonus history". My email address is petronela.k@casino.guru. Have you succeeded in depositing any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Francisco Javier,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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