Winnerama Casino - Player’s account has been disabled.

I have one account at different casinos apparently they are affiliated which I had no idea is not published or made known and now they have disabled all my account s and they owe me money and I just deposited in order to play more winnerama winparadise tangiers bondi bet and lucky draw please assist am an old lady and was enjoying playing and winning a bit

Dear Esta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise how long ago you have registered your account and clarify if you have activated any promotional offer inside your account? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Had it for a week or two even received a payout no issues everything was verified they since emailed to say the account is closed due to several inconsistenties found and they owe me over R4000.00 and when I try to get answers I get none at the others also over 4000 seems they make u deposit and than take your winnings

Thank you very much, Esta, for your reply. Could you please advise if you have redeemed any promotional offers in this casino?

Yes I have but have also deposited

Yes I have but have also deposited

Thank you very much, Esta, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Winnerama Casino to join us and help us resolve the player's issue.

Please note still tangiers casino and bondi bet

Winnerama has paid out I'm waiting now for tangiers and bondi bet

Hello,

We hope this message finds you well!

Regrettably, the initial email in regards to account inconsistencies was sent in error. Our Accounting department reached out to you today in order to explain that the reason for the account closure was a management decision, and not due to any inconsistencies. We apologize for any inconvenience this may have created on your end.

In regards to your withdrawal, we are happy to inform you that your pending withdrawal request has been approved today in the amount of R4065 via Ecopayz, and it should be reflected in your account at most within 24 hours.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Winnerama Casino

Strange to just close accounts but thk you for my withdrawal been done I am however waiting on bondi bet and tangiers casino to also explain and my money to be paid

Dear Esta,

We are glad that you have received your money from WInnerama Casino. As this case is resolved, we will be closing it now. Please if you have any other complaints on a different casino, write a new complaint as 1 complaint can be made only for 1 casino. If you are still having issue with the above mentioned casinos please subbmint new complaints on both of them. Thank you in advance.

Best regards,

Nick

Casino.guru