Winnerama Casino - Player’s account has been blocked.

After paying me out $4000, they decided to disable my account.

Dear mptka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

dear Petronela,

I am a new player as of Dec 2021, I am often in and out of my account.

I didnt breach ant TC’s.

I have email them and asked why I was been disable but no reply.

I was wondering if you could ask them the question why I have been disabled by them?

It just no manner disabling without any reason.

I would be happy been disabled if they give me a reason.

Thanks,

Thanh

Dear mptka,

Please understand that your account can be suspended or closed completely at any time. If there are no funds being held, we are not in the position to help you.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.