The player from Sweden had encountered issues with two failed deposits at the casino and had been confused about a bonus offer that the casino had stated was not activated. The player had expressed dissatisfaction with the assistance provided by the casino's live chat support. Despite our efforts to resolve the issue, the player had not responded to our queries, leading us to reject the complaint.
WinLegends Casino - Player has a deposit and bonus dispute.
Amount: €35
WinLegends Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
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8 months ago
Translation
Both of my two deposits failed even though I had clicked on the bonus. After the last two, the third one was successful, but they claimed that the bonus wasn't clicked even though I was on the same deposit page... They also kept changing their stance while claiming to be stating facts.
The live chat is a joke. They respond but are powerless and unnecessary
Automatic translation:
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8 months ago
Dear cpbarnqq,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinLegends Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if you were able to activate another bonus with casino live chat or directly in your casino account?
- Have you decided to play with your deposited funds, or have you asked live chat for a refund of your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Translation
No could not activate any additional bonus, asked support if there was any other bonus or if they could help me but they said no.
today I saw that they had a bonus promo where you had to take no deposit bonus and then contact support, but apparently you had to write specific words.
argued that I contact support the day I made the depo and that it doesn't say that you should specifically point this out and then they called me stupid. Very funny.
Automatic translation:
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8 months ago
Is your balance untouched in your casino account, or have you decided to play it? Have you requested a refund of your funds?
I'll await your response.
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8 months ago
Translation
No assumed that the bonus was on and after I contacted support I knew they would never refund
Automatic translation:
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8 months ago
If you played the deposit, there is no further assistance we can offer.
Could you please confirm you played the deposit down? I didn't understand your last comment.
