HomeComplaintsWinfest Casino - Player is experiencing an undefined problem regarding his bonus winnings.

Winfest Casino - Player is experiencing an undefined problem regarding his bonus winnings.

Amount: €2,500

Winfest Casino
Safety Index:High
Submitted: 04 Feb 2021 | Case closed : 18 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany complains about unclear and confusing promotional terms and conditions. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello,


before I decided to get in touch here, I already read about Winfest.

It may be that this casino has its own terms and conditions, but these are not enough to embezzle my money.

I asked the casino to show me in a decimated way when I converted and wagered bonus money received on which spin, in which case 100 euros. It is correct that this casino speaks in its bonus conditions of paying out a maximum of 15 real money wagered. In my opinion, the general terms and conditions do not specify when I play with real money and when with bonus money. Did I get the profit with real money or with bonus money? I will sue to the European GH. Not to mention the unjustified embezzlement.


Automatic translation:
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3 years ago

Dear Meiro2011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Edited by a Casino Guru admin
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3 years ago

Dear Meiro2011,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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