The player from Germany complains about unclear and confusing promotional terms and conditions. We rejected the complaint because the player didn't respond to our messages and questions.
Winfest Casino - Player is experiencing an undefined problem regarding his bonus winnings.
Amount: €2,500
Winfest Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
before I decided to get in touch here, I already read about Winfest.
It may be that this casino has its own terms and conditions, but these are not enough to embezzle my money.
I asked the casino to show me in a decimated way when I converted and wagered bonus money received on which spin, in which case 100 euros. It is correct that this casino speaks in its bonus conditions of paying out a maximum of 15 real money wagered. In my opinion, the general terms and conditions do not specify when I play with real money and when with bonus money. Did I get the profit with real money or with bonus money? I will sue to the European GH. Not to mention the unjustified embezzlement.
Automatic translation:
Public
Public
3 years ago
Dear Meiro2011,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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