Winfest Casino Review

The German player had her account unexpectedly closed after she attempted a withdrawal, despite being fully verified. She was seeking to recover her deposits, which were in the three-digit range, from the beginning of 2024. The player had been in contact with the casino's support team, specifically a representative named Gaby, regarding payout issues. However, she claimed the casino closed her account without providing any reasons. Despite her requests for a refund of her deposits, we had explained that unless she had any remaining balance on her casino account, the casino had the right to close it without any reason given. The player expressed disappointment with the casino's high ratings and vowed to write a review. The complaint had been closed due to the player having no balance on her account at the time of closure.

The player from Finland was informed that his winnings has been confiscated because he played a restricted game while having an active bonus. The case was closed as 'unresolved' because we considered the casino environment as not fully safe and the situation could have been prevented.

The player from Austria played with a bonus but claims their winnings have been capped despite collecting the winnings by playing with real money. At first, the complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. Later, the complaint was reopened after receiving information from the casino. The casino re-investigated the case in more detail and admitted that the player was right. The casino credited his account with previously confiscated winnings. The complaint is resolved.

The player from Germany has been accused of opening multiple accounts. Admittedly, his two family members from the same household have accouns in the same casino. We ended up rejecting the complaint because the player stopped responding to our messages and questions.