Winfest Casino - Delayed payment.

Amount: €3,000

Winfest Casino

Safety Index:High Submitted: 27 Dec 2019 | Case closed : 21 Jan 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Sven, a player from Germany, sent all verification documents but still didn’t receive his withdrawal.

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Sven

Unregistered user

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4 years ago

OriginalTranslation

I have submitted all the documents myself from the account where the money comes from. Why don't I get my money into the account I paid from. That is the last one and I will work to ensure that it never happens again. My lawyers will check what they're pulling off here.

Automatic translation:

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Hello Sven.

Thank you very much for submitting your complaint. We are sorry to hear that they let you wait. We’ve had only good experience with this casino. If you didn’t break any of the bonus T&Cs, you should be paid. Are you aware of the bonus rules?

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Dear Sven,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.