Sven, a player from Germany, sent all verification documents but still didn’t receive his withdrawal.
I have submitted all the documents myself from the account where the money comes from. Why don't I get my money into the account I paid from. That is the last one and I will work to ensure that it never happens again. My lawyers will check what they're pulling off here.
Hello Sven.
Thank you very much for submitting your complaint. We are sorry to hear that they let you wait. We’ve had only good experience with this casino. If you didn’t break any of the bonus T&Cs, you should be paid. Are you aware of the bonus rules?