The player from Greece, who was fully verified, faced delays in withdrawing funds despite providing all required information and contacting KYC support. He was concerned about the security of his personal information due to negative reviews about the casino's payment process. The issue was resolved after the player confirmed that he had passed full KYC verification, made the withdrawal without bonuses, and provided proof of the payment amount. The complaint was marked as resolved successfully.
WinDetta Casino - Player’s withdrawal is delayed.
Amount: €550
WinDetta Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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Public
3 months ago
After many days I’m trying to withdraw my money! I’m verified,I send all my informations I speak with KYC support but is not found solution and is not send me my payment!This is very unprofessional and is not responsible about for players! I see a lot of bad comments about payments and I’m starting to worry because I send a lot of my personal informations!!!
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3 months ago
Dear Stelios21,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
When exactly did you submit your withdrawal request? Has it been processed yet or is it shown as pending?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Translation
This is the first time I am withdrawing from this casino! I have passed the full Kyc verification, I am also attaching the photo showing the payment honorarium, and you know very well that if I had not passed the Kyc successfully, it would not even accept the honorarium withdrawals! Also, my profits are purely with personal money and not with bonuses! You can see the payment amount in the photo I attached!
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Automatic translation:
Public
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3 months ago
Dear Stelios21,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
