The player from Germany had an issue with a deposit not being credited to her account after 1.5 hours, despite being transferred in real-time. We advised her to contact her payment provider for investigation, as the casino's ability to assist was limited. Despite multiple follow-ups, the player did not respond. Consequently, the complaint was rejected due to lack of response.
WinDetta Casino - Player's deposited funds have not been credited.
Amount: €100
WinDetta Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello. I transferred money 1.5 hours ago. It has not been credited to my account yet. The money was transferred in real-time.
Automatic translation:
Public
Public
3 months ago
Dear agnestacke33,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
3 months ago
Translation
but what is complicated? That he's stealing money? Don't make me laugh with your answer, the bank told me that the money was 100% deposited and that the process was also 100% successful. This is not the first time a casino has acted this way. I experienced this at another casino. The money is disappearing, and no one is able to help. Your comments are unnecessary.
Automatic translation:
Public
Public
2 months ago
Dear agnestacke33,
Since almost a month has passed since you submitted this complaint, I'd like to ask if the money has been credited to your casino account or returned to your bank account. Please let me know.
