WinDetta Casino - Player's bonus access was restricted.

I had heard elsewhere that this casino has a high bonus ratio on deposits, which makes the bonus unavailable.

Therefore, I contacted support to confirm the specific ratio.

However, support mistakenly thought I had contacted them because I had bonus unavailable.

(Bonus was available at the time I contacted support)

And for some reason they made my account bonus unavailable.

I have only made 5 deposits at this casino and have only used a few deposit bonuses.

If it is regulated at that stage,

All players who took advantage of the first deposit bonus would be regulated.

Please clarify why this casino is restricting all players who took advantage of the first deposit bonus in the process.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinDetta Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how the casino justified its decision to restrict your bonuses? Could you please forward screenshots or a chat transcript of your interaction with the casino? Post the information here or send it to me via email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

attached are my question and the answers to the questions we asked the casino.

It shows that the conversation is not engaging.

I was originally asking for 'specific ratios that would limit bonuses'.

I asked a question about the

The casino misunderstood my question as "Why were the bonuses limited?

(The bonus was not restricted when I asked the question in the first place).

I do not use the bonus and did not deposit before or after the question,

There is no basis for the casino to place a restriction.

Thanks for your message.

Do I understand correctly you haven't yet benefited from any bonuses on the website?

Also, you haven't deposited any funds on the website yet?

Is it possible the casino is referring to a bonus-to-deposit ratio from your activities on any of the websites associated with this particular casino? https://casino.guru/windetta-casino-review

I have benefited from the bonus, but only about 3 or 4 times.

I also make deposits without bonuses, which is not a high percentage.

Originally, the casino's first deposit bonus was supposed to be used several times.

If being restricted in this state is the normal operation of this casino, then all users should be restricted.

I have not heard anything regarding affiliated casinos.

Thanks for the clarification.

From the email from the casino, it does seem the restriction is temporary.

I would like to emphasize, that each casino has a different bonus policy and reward system. Moreover, casinos are free to exclude any player from receiving bonuses for whatever reason. I am sorry, but this decision of the casino isn’t something we could penalize the casino for or ask the casino to change its decision. I can only recommend that you find a casino that suits your requirements better.

Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Am I correct that this casino regulates all users who use the first deposit bonus?

Also, please forward me the email from the casino and the exact bonus percentage.

I was referring to the email you submitted Unfortunately I have no other information available.

That email was due to a misunderstanding in the first place.

Because I have not made a deposit before or after sending the email.

Therefore, the ratio of bonuses is not the reason.

Casino seem to be mistaking me for someone else.

That email is not a suitable source of information.

Please talk to the casino again.

I understand this must be disappointing to you but we cannot intervene in issues where bonus privileges were taken away for whatever reason.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.