WinDetta Casino - Player is receiving unwanted promotional emails.

Hello CasinoGuru,

The Casino in Question keeps spamming me with promotion e-mails, even though I have closed my account there.

I have asked them kindly to stop doing so through their live support several times and they told they will stop, but I keep getting at least 1 daily on my mail.

Sincerely yours,

George

Dear polmenakos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Can you please specify through which channels you receive promotional offers? Specifically, I'd like to know if you receive them through emails only or if you also receive SMS messages.

Moreover, do these promotional emails consistently originate from the same email address? Is there an option for you to block the sender from your end?

Thank you very much in advance for your reply.

Best regards,

Petronela

Hello Dear Petronela,

I receive the promotions only through mails.

I already marked them as junk , but there is no option for a full block for a domain on my mail service provider, which causes 2 problems:

a.)My junk box gets flooded

b.)I see their promotions anyway when I have to delete them.

Sincerely yours,

George

Is there a way to block the sender entirely? You may want to consider following this step-by-step guide: "How to Block a Sender by Email Address in Hotmail."

Do you consistently receive messages from the same sender/email address?

Dear Petronela,

I will refer to GDPR laws here:

https://gdpr-info.eu/art-17-gdpr/

The casino is operating in EU countries , I am an EU citizen.

Law 1a is very clear.

I want the casino to erase any unnecessary personal data and stop contacting me.

Sincerely yours,

George

Your point is valid, with one exception—the casino in question operates under a Curaçao License. Could you please advise if you were able to block the emails as advised in my previous reply?

ANY company operating in the EU is obligated to follow GDPR, no matter where it is located. Curasao especially , who is binded from the Netherlands and has a special agreement.

 It is a bit more complicated, unfortunately. Could you please advise if you were able to block the emails as advised in my previous reply?

So CasinoGuru's position on this matter , is that once a player self excludes himself from a Casino it is the player's responsibility to block the Casino from contacting him and not vice versa if I understand correctly?

If a player self excludes himself from a Casino (one you evaluate with Very high rating in fact), the casino can ethically and freely send promotions?

I'm simply referring to the possibility that promotional offers are sent to you not by the casino itself but by a third party.

Do you consistently receive messages from the same sender/email address?

Dear Petronela,

Even if the Casino gave my data process to a third party (something to which I have consent and I recognize it), that doesn't discharge them from any liability , since they remain the administrator of my data. And as the data administrator they have to make sure about 2 things:

• My data is used ONLY FOR REASONS IN THE SCOPE OF WHAT I SIGNED UP FOR.
• Stop any form of communication with me and ANY PROCESS OF MY DATA NOT ESSENCIAL FOR AML.

Even if they Casino informed the third party to stop contacting me , THEY ARE THE ONES LIABLE against me and if I have a fair claim against them , they have to conpensate me and then they can make a claim against the 3rd party.

Here that's not even the case though, I keep getting promotion from their domain (@windetta.com).

Thank you for opening my complaint , but I consider CasinoGuru inexperienced to handle claims , or even worse Heavily leaning towards the Casino's side. This complaint was as clear as water , yet again , I see the middleman taking the Casino's side.

Please Close the complaint, I will handle it myself.

Sincerely yours,

George

As per the player's explicit request, we have closed this complaint.

We apologize, polmenakos, for not being able to offer assistance on this occasion. However, please feel free to reach out to us again in the future, and we will do our best to help. We are always here to help.