The player from US has been banned from the casino. We rejected this complaint because the player's balance was paid out before the casino decided to close the account.
Winbig21 Casino - Player's account has been closed.
Amount: ??
Winbig21 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Winbig21 Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Dear Hardrock74,
Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Do I understand correctly that the casino paid all your winnings out and only then closed your account? Are there any funds being held/confiscated by the casino?
If there is any other relevant communication between you and the casino forward it to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
No they paid me had to get harsh took forever but look at how she talked to me it's because they act like winbig21 and crazy luck's not connected but they are I got proof! So that's why she banned me
Public
Public
3 years ago
Thank you for your reply, Hardrock74. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. I understand that the situation is not ideal, but since the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Public
Public
3 years ago
Look at how she talked to me close it bc I caught them lying and being shady??
Public
Public
3 years ago
I am sorry, Hardrock74, but we cannot judge the casino based on the experience of one player. I will ask our data team to test the support, and we will for sure include it in our review if we come across unprofessional or rude agents. Since the casino paid your balance out before closing your account, there is nothing more we can do for you here.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
