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Winbig21 Casino Review

Casino closed

Winbig21 Casino has been closed and no longer operates.

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EveningStar Holdings Group
2012
> $1,000,000
Casino operates without an official license!
OverviewUser reviews21Safety Index explainedDiscussion27

Casino closed

Winbig21 Casino has been closed and no longer operates.

Browse recommended casinos
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Important: Very short or unclear Terms and Conditions This casino has very short or unclear Terms and Conditions, which means it is not clear what rules should be followed when playing at it.
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Winbig21 Casino Review

In this review, Winbig21 Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Winbig21 Casino has a Low Safety Index of 4.6, which means it ranks low in terms of fairness and safety according to our methodology. Keep reading our Winbig21 Casino review to learn more about this casino and decide whether it is a good choice for you.

Is Winbig21 Casino fair and safe? Safety Index explained

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Winbig21 Casino review, we extensively examined and analyzed the Terms and Conditions of Winbig21 Casino. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.

Winbig21 Casino is a medium-sized online casino based on our estimates or collected information. It has a high amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, one or a few important casino blacklists feature Winbig21 Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, Winbig21 Casino has attained a Low Safety Index of 4.6. We encourage players to avoid this casino and seek out one with a higher Safety Index.

T&Cs of Winbig21 Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Winbig21 Casino during our review.

Winbig21 Casino player complaints

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 56 complaints about this casino in our database. Because of these complaints, we've given this casino 2,463 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Winbig21 Casino user reviews and feedback

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Winbig21 Casino has a Bad User feedback score based on the 21 user reviews in our database. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Company information and licenses of Winbig21 Casino

Winbig21 Casino is in the ownership of EveningStar Holdings Group and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.

To our knowledge, Winbig21 Casino has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

Winbig21 Casino supports 14 payment methods. This includes: VISA, Mastercard, American Express, Bitcoin (BTC), Bank transfer, Ripple (XRP), USD Coin (USDC), Dogecoin (XDG), Litecoin (LTC), Discover, SEPA, Ethereum (ETH), JCB, Zelle.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
USD 1,000 per day No win limit
USD 30,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Winbig21 Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Winbig21 Casino, withdrawals, and other potential areas of concern. We would say Winbig21 Casino has a bad or slow customer support based on the responses we have received during our testing.

Winbig21 Casino casino games and slots

Winbig21 Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games.

The casino's game library includes titles from 2 providers. This includes Rival, Fresh Deck Studios.

Winbig21 Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Currently, our database does not contain any bonus offers from Winbig21 Casino, unfortunately.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
No crash games

Language options

English website
English customer support
English live chat

Game providers

  • Rival
  • Fresh Deck Studios
CASINO SCREENSHOTS
winbig21_casino_game_gallery_desktop
winbig21_casino_promotions_desktop
winbig21_casino_homepage_mobile
winbig21_casino_promotions_mobile

Positives

  • Bitcoin accepted

Negatives

  • Very slow payment processing
  • Bad reputation – many unresolved complaints
  • Live chat available mostly/only after registration

Interesting facts

  • Live games are available after registration
  • Medium sized casino popular in the United States
Author & Guarantor: Jannete Hills Last updated: 17 Mar 2023 Anything incorrect or missing? Let me know
Casino Bonuses (0)

Winbig21 Casino bonuses

Browse all bonuses offered by Winbig21 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (21)

User reviews of Winbig21 Casino

This is a place to share experience with Winbig21 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Bad

Rated by 21 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 9 months ago
This casino is a fraud! They lie, steal, and miss lead you. After awhile of bugging for your money they just ignore you. I ll upload screen shots. They say they are out of cyprus but I've contacted cyprus and online gambling is illegal in cyprus. The chat is absolutelly useless- BEN, CYNTHIA, MATTHEW, RYAN, ELLEN ALL OF THESE PEOPLE WILL LIE TO YOU OVER AND OVER AGAIN. LETS UNTITE TOGETHER AND FIGURE AWAY TO BRING THESE GUYS DOWN. I WANT THEM TO ROT IN PRISON!
• 12 months ago
On Oct. 4th 2023 Deposited $30.. accumulated $500.00 in winnings.. and today is one month and I never got paid.. . EVERYTIME I WOULD REQUEST MY WINNINGS THEY WOULD GIVE ME SAME EXCUSES BUT WORDED DIFFERENT THEY ARE FRAUD!! TODAY IS A MONTH AND STILL NOT PAID!!! SPREAD THE WORD
WINBIG 21 CASINO IS A FRAUD... DONT LEARN THE HARD WAY LIKE I DID... DO THE RESEARCH IT PAYS IN THE END... LITERALLY.. GOOD LUCK GAMERS
  • No positives
  • The whole casino is a scam
• 1 year ago
If there was a negative I would definitely give this casino a negative 10
  • There really isn't no positives
  • Negatives are that the casino is very slow at processing payments. They don't like to pay out. They give you lies and excuses and it's just a scam
• 1 year ago
I have been waiting almost a month for my withdrawal… all validation and bitcoin address has been received and confirmed by casino. I get the same answer but no payment. Here is my last chat with support that pretty much sums it up. Noah.:
How are you doing?
Noah.:
Thank you for the update.
Friday2023:
Sad to read that your casino doesn’t payout what someone wins.. that some sights have blacklisted your. Casino because of that
Noah.:
Payout is not in our hands.
Friday2023:
Whose hands is it
Noah.:
It is done by the backend team.
Noah.:
We do not have a direct control on it.
Noah.:
I forwarded your message, though.
Friday2023:
Your reply tells me that it is true …so so disappointed
Noah.:
To be really honest, I would feel the same if I would be at your place.
Noah.:
There is one offer that I can give you. If you like it. You can reverse any one of your payout and get 100% reversal bonus by this and you will get a momentum to play.
Noah.:
I can get 100% reversal bonus.
Noah.:
Again, I'm not forcing you for that.
Noah.:
This is a breakthrough, so I thought I should offer you this.
Friday2023:
I don’t think so Noah… I’m going to give my review on your casino online also.
Noah.:
Ok.
  • Gives you the runaround on your withdrawal
• 1 year ago
This casino does not pay out your winnings! The reason they get away with this is because they don't have a license to abide by. They think it's okay to take people's money and not pay you when you win! If I could give a lower rating I would!
  • They give out occasional no deposit bonuses
  • They don't have a gambling license
  • They don't payout winnings
  • Same excuses day after day
• 1 year ago
Been waiting 2and half months for cash out .... Crazy
• 2 years ago
Avoid, yes the bonus is speedy and cash back on play isn't as terrible as most but really a waste of time to bother. Getting straight answers on cashing out is a run around the requirements are stricter than getting a payday loan lol. I won over $2300 (basically monopoly money... yay me!) the game selection is very minimal I got board with it quickly despite consistent wins (which speaks volumes lol) I'm not even sure I'll play it off, will definitely not be depositing.
• 2 years ago
the best online casino there is. payouts on the hour customer service is the best i love this casino
  • the best payouts the best customer service
  • not having enough money to keep gambling
• 2 years ago
Best casino, have a great support, have good bonuses, they gave 800% bonus on just deposit of 100, as well as good no of free chips and cashback is 7x
  • best support
  • polite and helpful
• 2 years ago
Easy to hit! But after than insane lies and excuses 6 cashouts in fairly short time all was good til I watched a agent Lisa when she wanted too pay me in as little as 12 hours ( when you pee on there leg) but as long as 24 days when not I was told a wide deviation between policies and terms and conditions to there processor is down weeks!! Also was told they have no sister sites which mark ( late night) had him on both lines both sites ssaid let's stick to one at a time!! So yes crazy luck is affiliated even if only support staff!! Each person here has multiple login names ( aka if u catch on) no working # so be very aware!
  • You can hit great high bonuses
  • Stalling payments no active phone # slow payments
• 3 years ago
Worst online casino. Poor payment methods.. It's a fraud casino. Don't waste your money and time in this casino. They never give cashout to the players. They knows only how to take deposits from players.
  • They are suckers
Safety Index explained

Safety Index of Winbig21 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Winbig21 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Found on some relevant casino blacklists
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Important: Very short or unclear Terms and Conditions This casino has very short or unclear Terms and Conditions, which means it is not clear what rules should be followed when playing at it.

Unfair terms and conditions

  • This casino has unclear or vague terms and conditions, which don't clearly define how the casino will react to issues.

Other factors

  • Operates without a license
  • Slow or bad customer support

Complaints about Winbig21 Casino and related casinos (40)

40All0Opened25Not solved7Solved8Rejected

Complaints directly about Winbig21 Casino

Show 29 similiar complaints with 0 black points in total (0 for this casino)
Show more complaints (+30)
Discussion

Winbig21 Casino Discussion

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Payment methods

Winbig21 Casino payment methods

Currencies
USD,EUR,GBP,AUD,ZAR
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