The player from Bulgaria had been experiencing technical difficulties with the online casino game, which led to disruptions and error messages that prevented him from finishing the game and receiving his winnings of approximately 399 leva plus a 160x bonus. We had requested additional information and supporting evidence from the player to investigate the issue further. However, due to the lack of response from the player, we couldn't proceed with the investigation and had to reject the complaint.
WinBet Casino IT - Player experiencing technical issues with game.
Amount: 839 лв
WinBet Casino IT
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
The issue I'm encountering is that the game keeps kicking me out, giving me my winnings up until that point, which is about 300 leva. After I reenter the game an error, which I will show in the screenshot, appears. After several tries, the game starts, I win about 399 leva from the base game and it puts me in a bonus which so far has given me a 160x, but I can't finish the game because it keeps displaying the error
. I have a screen recording video and also a lot of screenshots
Automatic translation:
Public
Public
5 months ago
Dear Rolingash,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to veronika.l@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards
Veronika
