The player from Hungary has his account closed by Winaura after providing all required verification documents, including ID and proof of address. He seeks an explanation for the closure and wants his winnings returned.
Winaura Casino - Player’s account has been closed without reason.
Amount: $7,000
Winaura Casino
Safety Index:Fresh casinoSafety Index
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7.2
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Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 4m 41s
Case summary
8 hours ago
Public
Public
yesterday
Hello, winaura closed my account after i provided everything (proof of id, proof of address, proof of payment) and after i did the verification in skype too, they did not gave me any reason why they closed my account and stole my money
Please help me with this fast
Thank you very much
Public
Public
12 hours ago
Dear Drakkor,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you kindly specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?
Did you accumulate your winnings with or without a bonus?
Could you please describe what questions the casino asked you during the Skype verification call?
Have any of your documents been approved during the KYC?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
