Win MaChance Casino - Casino website doesn’t load properly.

Software bleibt ständig hängen zu bestimmten Zeiten hat man fast eine halbe Stunde keinen Zugriff auf das Casino.

Ich habe soviel Geld eingezahlt aber über 600 € kommt man einfach nicht für mich teure abzocke hab es zu spät bemerkt

Dear Özlem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with German VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint more than 24 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if there is still any active balance in your account?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Özlem,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.