Wildz Casino - Player’s struggling to complete account verification.

takes way too long to verify even though I've proven my account is good. They keep sending me to bank more more and more non sense I can believe you say there good. Obviously they pay you or your same company

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, I’m sure you understand that I don’t work for the Wildz Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Secondly, please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Thank you in advance for your reply.

Best regards,

Petronela

Ya thankyou ill try to keep being patient its been 2 weeks since I first asked for the withdrawal. Since then they kept asking me to for more proof at my bank. It's just annoying cause I had to line up for so long at bank like 6times and ask them for the stuff. Then it worries my bank cause I'm sending my info to an online casino. But since almost a week I've submitted the last form hopefully and my account still just says pending

sorry for being sortve rude saying they must pay you for good reviews.

Additional comments from the player:

"Thank you so much its been resolved"

"Thank you for your response finally they approved it"

Thank you, Michael, for your reply. Do I understand correctly that your account has been successfully verified now? Would you like to keep this complaint opened till you receive your payment? 

Yes please id like to keep it open until I receive the money I should recieve it anytime since they approved it really early this morning

That's perfectly fine. I will leave this complaint opened until your further confirmation. Looking forward to hearing from you.

Hey now that wildz is sorted out could you please help get my withdrawel money from leo vegas they're worse than the last ones

Did you get that reply

As the withdrawal problem with the Wildz Casino has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Michael, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: If you're experiencing difficulties withdrawing your funds from another casino, please submit another complaint as we keep one thread per casino only. Thank you very much in advance for your understanding and cooperation.