HomeComplaintsWildz Casino - Player’s account has been blocked.

Wildz Casino - Player’s account has been blocked.

Amount: Can$25

Wildz Casino
Safety Index:High
Submitted: 14 Apr 2020 | Resolved : 20 Apr 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Canada had her account blocked after depositing funds into her account. The player informed us, her issue was resolved.

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3 years ago

I used a vanilla gift card visa then they locked me out  I also lost my spins i coul not get in still can’t and avoid my emails sent in my ID 🧐

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3 years ago

Dear Amy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their explanation why your account has been blocked, but, before we do that, please could you elaborate on the problem with the spins? I understood how the funds have been deposited, but I will need more information regarding lost spins. Thank you very much in advance for your reply. I hope we will be able to help you to resolve this issue as soon as possible. 

Best regards,

Petronela

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3 years ago

Hey thks so much I deposited in a promotion they have on right Now 😕So I cnt play them there expiring everyday 20spins a a day 50 dollar deposit

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3 years ago

Thank you very much Amy for your quick reply. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Hello,

 

I contacted the Wildz Casino, so hopefully we will receive an answer soon. Thank you for your patience.

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3 years ago

Hey Guys thk u I got my money Have a great day👍

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3 years ago

Thank you so much for letting me know! I am very happy your issue got resolved and I hope you won't come across a problem like this again.

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