The player from Slovenia faced issues with withdrawing money from the casino after they converted his deposited funds into bonus money that required wagering. Although the casino acknowledged their mistake and refunded the vanished funds, he still could not withdraw because he was unable to meet the wagering requirements, resulting in a loss of all his money. The Complaints Team concluded that they were unable to assist further as the player was responsible for his account and the lost winnings, leading to the closure of the complaint.
WildTornado Casino - Player’s funds have been confiscated.
Amount: €400
WildTornado Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
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1 month ago
I have deposited money with no bonus, so i could withdrawl immediately. Then I came to 400 dollars, and suddenly I see they change my money to bonus mone, which needed wagering, then I cancel this bonus and suddenly money also dissapear from account. I contacted them and tell them about problem, since then, they redeposited this money which vanish from account, but i still couldnt withdrawl because it needed wagering. Dont know why??? So I worked to make wager, but didnt last and spend all money. But I was scammed, since i couldnt withdrawl my money. They admited it was their fault to change to wagering money, but couldnt do anything in favor for me. Yes I would like to wrote complaint, because thats my money and they lied and scammed me.
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1 month ago
Dear Joza,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This situation is really unfortunate, but since you lost the money you wanted to withdraw, we are unable to assist you further. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Technical glitches like this can occur from time to time, but now I can only recommend you contact us immediately when something like this happens before you wager your funds.
If there is anything else we can help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
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3 weeks ago
Dear Joza,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
What should i response if you said you cannot do anything about cheating and lying platform?
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2 weeks ago
Thank you for your reply, Joza. As I explained, we unfortunately cannot help because you lost your winnings and didn't get in touch with us in time. We would really like to help, but at this point, we are unable to do so.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
