The player from Switzerland has deposited €500 without accepting any bonus. When he’s tried to withdraw his winnings, he was told it won’t be possible without wagering deposit 3x. We rejected the complaint because the player didn't respond to our messages and questions.
WildTornado Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.
Amount: €1,000
WildTornado Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Account opened, 500 euros paid. After playing for 10 minutes and winning a few, I wanted to pay out 880 euros. 5 minutes later I saw that my withdrawal request was declined. I asked in the chat why, answer was: You have to wager your deposit 3 times. One hears correctly: implement 3 times. I have never seen anything like it in 8 years. Usually this applies to bonus money, but not to real money. I continued to play, frustrated, until, of course, I heard everything. I should have won a total of 1500 euros with my 500 euros, and then you can pay out. No online casino has such hidden conditions.
Conclusion: 5000 euros lost, played out of frustration. Account blocked, FINGER WEG in front of this casino.
Automatic translation:
Public
Public
4 years ago
Dear Stephan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"Please note that if you requested a withdrawal, but the sum of bets made on slots since last deposit is less than three (3) times and/or sum of bets made on table games is less than ten (10) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino."
It doesn’t mean that the minimum withdrawal from your €500 deposit will be €1.500. It means, that the sum of your bets, before requesting a withdrawal, must be at least €1.500. It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x, but you can find casinos with even higher wagering requirements for real money.
Have you communicated with the casino possible fee, if you still wish to withdraw your funds? Please let me know. Looking forward to hearing from you.
Best regards,
Petronela
