The player from Germany requested a withdrawal, but it hasn't been processed. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Wild Pharao Casino - The Player’s withdrawal has been delayed.
Black points: 259
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
7 months ago
Public
Public
2 years ago
Translation
Hello,
I played at WildPharao ( no bonus) and won something. I wanted to withdraw my money and I've been waiting for my money for 15 days. When I ask in the live chat I only get told that they are not responsible for it. My account is also verified.
Automatic translation:
Public
Public
2 years ago
Dear Marlon0711,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello, the status of my withdrawal request is still pending. It hasn't been edited yet. I had a successful payout a long time ago, but live support was able to help me further and it took about 10 days.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Marlon0711. Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Public
Public
2 years ago
Translation
I paid by direct transfer and paid out via bank transfer.
Automatic translation:
Public
Public
2 years ago
Thank you very much Marlon0711 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello Marlon0711,
I will assist with the complaint from now on. I would like to ask a representative of Wild Pharao Casino to join the discussion in order to help you with the issue of a pending withdrawal.
Wild Pharao Casino, could you provide an explanation why the withdrawal hasn't been processed yet? When can Marlon0711 expect the withdrawal to be processed?
Public
Public
2 years ago
Translation
Hello, wanted to give a quick update. My withdrawal has still not been processed and it has now been 24 days. Support doesn't help either.
Automatic translation:
Public
Public
2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear Marlon0711,
I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
The casino can reopen this complaint anytime.
