The player from Germany has requested two withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Black points: 242
Amount: €1,250
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
2 years ago
Translation
My withdrawals have been confirmed but no deposit has been received into my bank account to date. I don't get an answer by email and in the live chat it is claimed that the money can no longer be viewed in the account and transferred.
Automatic translation:
Public
Public
2 years ago
Dear knechtruppjetzt,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or these were your first withdrawal requests? Which payment method you have opted for?
Do I understand correctly that your funds have been transferred but never actually reached you? Have you received any transaction trucking number from the casino?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi Petronela, it wasn't my first payout and so far I've always received my money. My account is fully verified. I did get the email I sent you in the attachment from the casino. I had paid by bank transfer to my bank account which is also verified there. According to the live support, the money is no longer visible. I also asked for a receipt via email, but I never got a reply.
Thanks for your help
Automatic translation:
Public
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2 years ago
Dear knechtruppjetzt,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
