The player from Germany has requested three withdrawals. Unfortunately, payments seem to be delayed. Though the casino informed us about the withdrawal requests to be processes, the player haven't received his funds. We were forced to closed the complaint as "unresolved" since there have been no further updates from the casino.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Black points: 285
Amount: €4,274
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi
The casino doesn't pay out my payouts, they say they've been paid out for weeks and are on their way.
the funny thing is that I got a later payout earlier than an earlier one.
it is 440 euros, 900 euros and again 934 euros.
Please help me.
Automatic translation:
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2 years ago
Dear Chiilo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago were your withdrawals requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
On May 9th, the first payout was fully processed and sent out from the casino site. Also have a picture of the live chat as she says it.
the other two are only from 30.5.
but it looks like it will drag on like the first one.
I am fully verified and was long before the payout.
the winnings were with active bonus. Were also fully implemented.
if you need screenshot from live chat let me know.
thank you 😉.
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2 years ago
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You can't get anything out of the live chat either.
always refer to the finance department.
no response to email.
Automatic translation:
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2 years ago
Dear Chiilo,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best Regards,
WildPharao Support Team
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2 years ago
Translation
Hello
wildpharaoh how does it look? Did you get more?
tomorrow it's 1 month from the first payout. I can fully understand that it takes 1 month. And the colleague from the live chart told me on May 16th the money will be there soon?
I come across as a bit fooled.
hope we can consider this settled soon.
Best regards.
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2 years ago
Thank you very much, Chiilo, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hi all!
Dear Chiilo, I've just reviewed your case and fully understand your concerns. Since the Wild Pharao Casino has already replied to your complaint, I hope that we will stay in touch with them and help you resolve your issue with the delayed payments.
Dear Wild Pharao Casino, I'm looking forward to the confirmation of the processed withdrawal requests of the player. Please, keep us updated.
Best regards,
Natalia
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2 years ago
Translation
Nothing happened until now.
and more payments are added.
please wild Pharaoh Casino let's get this done the first payout was over a month ago. 9.5 the others will soon be a month old. It makes me sad 🙁
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2 years ago
Hi Wild Pharao Support Team, have there been any updates regarding the case?
I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Regards,
Natalia
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2 years ago
Translation
You can see how quickly it was taken care of.
so sad
Waiting more than 1.5 months for the money that is due to you is already weak.
if at least one of the 5 payments would come.
but no.
really a pity good casino actually.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hi domraab,
I'm very sorry to say this but since there's been no reply from the casino we can't continue resolving your case.
My apologies for not being of more help, but at least an "unresolved" status of the complaint will make a negative impact on the casino's rating and other players can read about your negative experience with Wild Pharao Casino in our review.
I hope you won't come across a problem like this again.
Regards,
Natalia
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2 years ago
Translation
hi all,
we have reopened this complaint since we have received new information from the player - domraab requested 2 new payouts and these requests have been pending since then:
Hey I'm waiting for 5 payouts over 4274 euros, the first 3 payouts I've been waiting for over a month, the first even almost 2 months.
You can't get any information in the live chat.
a lot is said that no more payments are paid out.! And the casino lost its license.
I would like to know what's going on with my payouts. Also have a screenshot of everyone.
Best regards
We would like to get another chance to Wild Pharao Casino to react to the case and help us resolve it. Dear Wild Pharaoh casino team, could you please check what is the current status of the player's withdrawal requests and what may be the reasons for the delay?
Best regards,
Natalia
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
1 payout 440 euros from 9.5.22
2 Payment of 900 euros from 20.5.22
3 Payment 934 euros from 23.5.22
4 Payment 1000 euros 16.6.22
5 Payment 1000 euros 16.6.22
6 Payout 450 euros 5.7.22
these are the payoffs I haven't received yet and am waiting for.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
So far nothing has happened!
and it gets worse with many things !
I have a few things that I have, but I don't do them publicly here.
I hope wildpharao will slowly become active.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hi domraab,
I'm sorry to tell you that but the casino hasn't reacted to our attempts to contact them for a few months since you first submitted your complaint, so we can't keep resolving it without cooperation from their side. I'm forced to close the complaint again as unresolved. My apologies for not being able to help you more with your case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
