Wild Pharao Casino - Player’s withdrawals have been delayed.

I Made a withdrawal on the 3/1/21 and it still hasnt been accepted. My first withdrawal went well but this last still not processed. The page reads 3-5 business days. The casino is telling me that its due to a holidays etc. My account has been fully verified and I have also contacted them through email which i have never gotten a response to.

Dear cool3r,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payments are still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes payments are still pending. The payment method was online banking / zimpler_en. I have not changed the payment method, I always use the same payment online banking / zimpler

The first withdrawal was a success, which I did in early December. KyC has also been completed in December before the first withdrawal; (2021-12-21 11:46:32withdraw1000.00 EURBankProcessed).

They are not processed: 2022-01-11 14: 27: 28withdraw1000.00 EUR CANCEL 2022-01-04 21: 53: 35withdraw1000.00 EUR CANCEL 2022-01-04 21: 53: 06withdraw1000.00 EUR CANCEL 2022-01- 03 15: 56: 30withdraw1000.00 EUR

Thank you very much, cool3r, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello cool3r,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino team, could you please state the reason why the player's withdrawals have not been processed yet and when can the player expect the payments?

Thank you in advance for providing the information.

please note payment have been sent

DateTypeAmountMethodStatus2022-01-04 21:53:35withdraw1000.00 EURCANCEL2022-01-04 21:53:06withdraw1000.00 EURCANCEL2022-01-19 12:23:39withdraw1000.00 EURBankProcessed

Yes, one withdrawal has been approved, two have not yet been approved.

Dear cool3r,

Great to hear about the progress!

It seems to be on the right track, please let's stay patient.

Please, keep us updated in case of any other received payment or update on your issue.

We will keep this complaint open until your confirmation regarding the successful withdrawal of your disputed funds.

Hello, cool3r,

Could you please provide us with an update on your issue? Have you received any of the remaining payments?

Still awaiting processing. 2022-01-04 21: 53: 35withdraw1000.00 EUR CANCEL 2022-01-04 21: 53: 06withdraw1000.00 EUR CANCEL

Thank you, cool3r, for the update. Please let us know in case of any further development in your issue. I will set the timer for a longer period during which you can inform us.

We are looking forward to hearing from you soon.

Hi,

Withdrawals are still pending. Nothing has happened .

One withdrawal has been approved this morning 4.2.22. One is still left.

Processing time is two weeks. The next one should then be 18.02.22...

Hello, cool3r,

I understand and thank you for the information. Now I am setting the timer for 2 weeks (until Friday, 18th of February). If you notice any development with your issue earlier, please share the news with us.

Let's stay patient and positive, I sincerely hope that the last withdrawal will be approved earlier than the previous ones.

Nosto on edelleen käsittelemättä. 2022-01-04 21:53:35withdraw1000.00 EURCANCEL

Live chat vastau tänään 18.2.22 :Jamy (10:48:30): we in the live support do not process any verification or withdraws from the live support - so please send an email: payments@wildpharao.com

i have sent many emails and never received a reply from them: payments@wildpharao.com

Greetings all,

Thank you very much for the information, cool3r.

Dear Wild Pharao Casino Team,

Could you please provide us with an update on this issue from your side? Can you help us with moving the process forward and speed up paying the player's funds out?

The withdrawal has still not been approved. Today is 22.2.2022 and the lift was made on 01.04.22.

We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Greetings all,

Based on the email received from the casino, I am extending the timer by another 7 days. If the casino fails to respond in the set time frame, we will close the complaint as unresolved, as I stated in my previous post.

Dear cool3r,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As the last option, you can submit a complaint with Curaçao eGaming authority (Click here), via their contact form.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

The complaint has been reopened after receiving an update from the casino:

"Please note that all payments have been sent to the player"

Dear cool3r,

Have you received your payments? Was your issue resolved?

Dear cool3r,

Was your issue resolved? Can you answer my previous post, please? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Dear all,

Thank you for letting us know about the problem. Please be informed that all the payments were done. If you would need proof of payments, just let us know. 

Best regards,

WildPharao Support Team

Everything is OK now. Thanks for the help !!

Greetings all,

What great news! Thank you very much, cool3r, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru