Wild Pharao Casino - Player’s withdrawal has been delayed.

On 2022-04-05 19:31:45 I received 1000 euro for which I waited over 2 months. I ordered another payout which was> NOTE accepted the next day.

2022-04-06 13:53:07withdraw1000.00 EURCryptoProcessed

It was a payment to the LTC> address where the money has NOT APPEARED to this day.

In the system, the payout is> CONFIRMED.

I am asking for the intervention of the WILDPHARO team.

Dear marcinn89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you've accumulated your winnings with or without an active bonus? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. From your previous complaint, you've learned already that withdrawals in this casino take much longer than the usual 2 weeks.

However, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Wins were without a bonus.

It was shipped> And never arrived.

Payment for cryptocurrencies takes a maximum of 1 day> but a lot of time has passed here, because 15 days.

It's not that the payout is not accepted> it is accepted but has NEVER arrived, cryptocurrency payouts go very quickly so something is wrong here.

Thank you very much, marcinn89, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi marcinn89,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.

Dear marcinn89,

thanks for letting us know about the problem. I have escalated your case to finance and come back to you asap

Best regards,

WildPharao Support Team

Dear  Wild Pharao Casino team,

Has there been any news?

I'm also waiting for some information?

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear marcinn89,

Has there been any progress? There is no response from the casino.

Unfortunately, I am still waiting for one payment, and the overdue payment which is marked as sent but never arrived.

Dear marcinn89,

Unfortunately, the casino stopped responding entirely and didn't help with the issue. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority and submit a complaint to: certria@gaminglicences.com. Gaming authorities have better options and tools to help players, especially in cases like this one. Please let me know if you need help with filling the form or how the authority responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter