HomeComplaintsWild Pharao Casino - Player’s withdrawal hasn’t been processed.

Wild Pharao Casino - Player’s withdrawal hasn’t been processed.

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 05 Apr 2022 | Resolved : 21 Jul 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany requested a withdrawal 2 months ago, but it has been pending since. The player later received his winnings, therefore we marked this complaint as resolved.

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2 years ago

I haven't received my payout in 2 months. The account is verified and about 90 emails are written to wildph­aro­@pa­yme­nt.com


How long can you wait, please help?


2022-01-28 15:27:40 withdraw 1000.00 EUR


I understand the delay of 2 weeks but 2 months?


The first payout went a week later, but the next one I ordered took so long


Please for intervention.


My nick on casino : DROZDZOWKA89

Edited by a Casino Guru admin
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2 years ago

Dear DROZDZOWKA89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have made any successful withdrawals? Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago

case closed, after more than two months I received the payment

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2 years ago

Awesome news, DROZDZOWKA89. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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