The player from Germany has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €4,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
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0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi there,
I made a deposit of € 50 at the casino on November 10th, 2021 and received a 250% bonus. So in total I had € 175 available.
At the beginning I played with about 2 € / spin stakes and in the end a maximum of 4 € / spin and a little later the wager was implemented and I was able to pay out 4k.
So I uploaded my documents for verification and requested a payout of 4x € 1000 after asking in live chat whether I can request all payouts because of the 1k limit / day, which was also answered in the affirmative.
It is now 11/17/21 and the deadline that was permanently communicated to me by the live chat has expired and nothing has happened on my account. I don't have verification, nor is a payout in progress. The only reliable thing is the multiple bonus offers for a new deposit by email.
In the meantime I have received a "Cashback" again, which was posted to my account with a new wager but was not touched by me.
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3 years ago
Translation
Hi there,
meanwhile the account verification has been carried out (11/18/2021). However, my payments have not yet been processed or have not been received by me.
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3 years ago
Dear Daniel,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that it is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
the payments have been requested since 11/10/21. The verification was completed on 11/18/21, but without the processing of the payouts.
Warm greetings
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3 years ago
Translation
Hello Petronela,
the first payout is in my casino account as "Processed". So something seems to be happening here.
Warm greetings
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3 years ago
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Hello again,
the first payment of 1000 € has just arrived.
Warm greetings
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3 years ago
Perfect Daniel. Thank you very much for the update. Please keep me informed regarding the remaining payments. Now when your account has been verified successfully and the first payment received, I truly believe the whole situation will be resolved soon. Looking forward to hearing from you.
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3 years ago
Translation
Hello Petronela,
the second € 1000 was received today, so € 3000 is still missing. So it actually seems to be worked on step by step. The other payments have still not been processed (the total is now € 5000).
So I would ask you to extend the timer a bit, as the whole thing will probably take longer.
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3 years ago
Translation
Hi there,
the money is now completely there, so it worked so far. However, the payment details of the casino should be adjusted as the money is always paid out approximately every 2-3 days. So it is not possible to achieve the "weekly value".
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Daniel, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
