The player from Germany has requested withdrawal two weeks ago. It hasn't been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €450
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi
I requested a withdrawal from my bank account about a month ago. The verification was successfully completed at the beginning of December. I played without a bonus. The payout was processed on 01/14/22. In the chat I am only referred to an email where nobody answers. I ask for your help.
Automatic translation:
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2 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received transaction tracking numbers from the casino? I understood that you have opted for a bank wire transfer, is that correct?
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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Public
2 years ago
Translation
Hi.
I just checked my account again. The money has now been received. Many thanks for your help. It can be closed here.
Edited
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Andreas, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
