The player from Germany has requested a withdrawal three weeks ago. It hasn’t been received yet. The casino responded to say that the first payment had been sent, but then provided no further response so the complaint was closed as 'unresolved'. The casino requested that the complaint be reopened as the payment had been sent to the player. There was no confirmation of this from the player, so the complaint was eventually rejected.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €5,750
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
Hello everyone,
I got a 200% bonus up to 500 euros at Wild Pharaoh Casino on December 27th. As a result, I was credited with 500 euros bonus money to my 300 euros real money. After I implemented this big bonus within the 5 days on time and in compliance with the bonus conditions, I verified myself. The verification has been through since the beginning of January. Then I should contact Payment, for whatever reason. After sending two emails there without getting any replies, I contact the live chat every day, but they have no idea and can't take care of anything. I'm really desperate and I feel like I'll never get my money. I hope you can help me somehow!
Automatic translation:
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2 years ago
Dear Lars,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
my verification is complete and my withdrawal is all pending processing. Unfortunately, I read a lot of bad things about this casino afterwards, which is why I am now worried. Any attempt to contact this casino seems to have come to nothing. I would just like more transparency about the current status.
Warm greetings
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2 years ago
Thank you very much, Lars, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Lars,
I have reviewed your case and will now contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation.
Wild Pharao, can you please offer an update on the status of the player's withdrawal?
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Thank you for the update Wild Pharao Casino.
Dear Lars,
Please let us know when you receive the payment.
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2 years ago
Translation
Hello everyone,
thanks to everyone who cooperates! Only one payment of 6 was sent. Why can't you all at once
authorize?
Warm greetings
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2 years ago
Translation
Hello Adam,
I just had to create an account to be able to reply. Unfortunately, I did not receive the first payment, nor did the casino approve the other payments. It's getting frustrating!
Warm greetings
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2 years ago
Wild Pharao Casino,
You stated that the first payment had been sent but it has still not been received.
Please respond and provide further information regarding the player's payments. We will extend the timer once more, if we do not hear from you the complaint will be closed as 'unresolved.'
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2 years ago
Translation
The first payment has now been credited to my account. Thanks very much! However, the others are still missing. Maybe the casino could hurry up a bit!
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2 years ago
Hello Lars,
Thank you for the update, I'm glad to hear you have received the first payment.
Wild Pharao Casino, can you please specify when the player is likely to receive the outstanding payments?
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2 years ago
Dear Lars,
There has still been no further response from Wild Pharao Casino.
Have you received any further payments or any updates from them?
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2 years ago
Translation
Hello Adam,
unfortunately I haven't heard anything else from the casino.
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2 years ago
Hello Lars,
I tried to contact the casino repeatedly but had no further success.
I am very sorry to hear that you are still awaiting payment, but I’m afraid there is not much that we can do without cooperation from the casino.
I will now mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know if I can help you with this and how they replied (adam.m@casino.guru).
I wish I could be of more help.
Best regards
Adam
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2 years ago
This complaint has been reopened at the request of the casino.
Dear Lars,
Have you now received payment?
