Wild Pharao Casino - Player’s withdrawal has been delayed.

I made a withdrawal from that casino on December 24th, I also downloaded the KYC documents the same day.

The documents are still being read and at the top I got your response from the chat to postpone the holidays, in the previous chat conversation told me to put an email, no response has been received. A little surprised by the vague answers in the chat as well as the constant delay? I have read that that casino has had the same problems in the past. How would this proceed? I made the deposit and withdrawal at Verkkopank / Zimpler_en

Dear Jece,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Jece,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.