The player from Germany is dissatisfied with the withdrawal policy.
Wild Pharao Casino - Player’s withdrawal has been delayed. The player confirmed the issue was resolved.
Amount: €1,300
Wild Pharao Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I made a deposit of € 50 with a 200% bonus
thus get 50 + 50 + 50 = 150 €. The wagering requirements were € 10,000 (wager), which I met on 12/30/21. The maximum bet was € 2, which was not exceeded. Now I have also requested 2 withdrawals on December 30th, 21st € 1,1000 and € 2,300. Since my account was not yet verified, I did that too. Then the great wait began. On 01/08/22 I was finally able to get my verification by asking in the chat. Since then I have been waiting for my withdrawal to be processed. The status has not changed since 12/30/21. I ask for your help.
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2 years ago
Dear Tim,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that your account has been marked as verified on the 8th of January? Also, could you please advise if this was your first withdrawal attempt?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
the verification was also submitted on December 30th and then confirmed on January 8th, 2022. Yes, it is the first payout in this casino
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2 years ago
Thank you for your reply, Tim. Incomplete verification may sometimes cause a delay in the processing of withdrawals, therefore, I would recommend that you wait for at least one more week. I will leave this complaint open and if there is no development within the given time frame, we will intervene. Please, keep us updated and let us know if there is anything new in the meantime. Thank you in advance.
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2 years ago
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Still no response from the casino. Not even the status was changed to in progress or something similar.
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2 years ago
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Unfortunately I don't get any emails either. I'm usually used to the casino sending me an email that I've made a withdrawal request. Or a confirmation for my account verification. I can see it in the account but I'm a little concerned that problems have arisen. Tech support says everything is fine. I check the spam folder regularly and there is nothing. I get advertising emails that I should pay again. Very strange !!
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2 years ago
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I think we don't have to let another 2nd days pass in which nothing happens anyway. I have now waited 20 days after the withdrawal request (where there was enough time, i.e. enough working days) and my withdrawal can still be cancelled. For me that means that nobody has even looked at it or initiated something.
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2 years ago
Thank you very much Tim for your cooperation so far. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Tim!
I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
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2 years ago
Translation
Hello thank you Tomas, yesterday the 300€ payout was set to processed. Haven't received any money yet though. Many greetings
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2 years ago
Dear Tim,
Thanks for your reply, I hope you will receive your winnings. Keep us updated.
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2 years ago
Hello Tim,
Unfortunately, the casino replies less frequently than we'd hope. However, if the status on your withdrawal changed to 'processed', I believe it's only a matter of time you'll receive your winnings. Let us know if anything changes.
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2 years ago
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I've been waiting for more than 3 weeks now, I think it's a pity that this is taking so long, especially since it's only been so long since the first payment has been processed. I'm afraid I'll have to wait a long time for the second one.
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2 years ago
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The first 300€ just arrived, now I'm still waiting for 1000€ which were shown as completed today
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2 years ago
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Just got everything. Thank you for your help 🥳 can be closed
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2 years ago
I am glad to hear you received your winnings, Tim! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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