The player from Germany has requested several withdrawals two weeks ago. Unfortunately, one of the payments seems to be lost. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
I played at Wild Pharao about a month ago and won 3700 euros. I then paid them out piece by piece, first 3x 1000 then 1x 700. The first 2000 went into my account and so did the last 700. Two weeks ago there were apparently problems with Wild Pharao, which meant that 1000 euros were not transferred (after that I got the 700). When asked, I was told it was the fault of the casino and the money would come that week. That was 2 weeks ago. In the live chat I am referred to the finance department where I have now written 5 emails but have not received an answer. It's just weird that I got the last payout but not the penultimate one yet. Apparently there was a mistake at Wild Pharao, but I've been waiting for the money for 2 weeks and it should have come already.
Automatic translation:
Public
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3 years ago
Dear Maurice,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed and sent to you but never reached your account? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hi there,
yes the payout is in the casino as processed. I paid out via bank transfer.
I also did KYC verification.
As I said, I got the last payout that I made after that, but not the penultimate one.
Automatic translation:
Public
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3 years ago
Translation
The money just came. You can close the case. Nevertheless many thanks.
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Maurice, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
