The player from Germany has requested withdrawal a week ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,780
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have been waiting for my first payment of 890 euros for over 5 days, which has allegedly already been transferred but is not in my account! What are they transferring with? With deaf this is absolutely out of date and I already have a lot of experience with casinos and such A long time after the money was supposedly transferred! Never experienced it! Then I made a second transfer of 890 euros this was not even processed, when I go into the chat they are very, very unfriendly and sometimes offensive! 5 days is in the terms and conditions as the deadline these are over and I'm very sure that nothing has been transferred here, so why should I wait weeks like other players until I complain! Now I hope casino guru that they may react when they write to the casino
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2 years ago
Dear Angi1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you received any transaction tracking number from the casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
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Hello, the first 890 euros actually arrived today! I think the next ones should be there by the end of next week! If something should happen, I will open a new complaint anyway, thank you very much
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2 years ago
Thank you very much, Ango1990, for the update. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.
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2 years ago
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Yes that would be net since the 2nd payment was still processed net
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2 years ago
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Well I already answered but ok! Then an update for almost a week has not happened to my 2nd payout, it is simply not processed! I can not understand what that brings a casino to delay the payout! Who is so stupid, please and then pay in again! I can only advise everyone against paying in here, unless you have nothing against having to wait forever for your winnings or even not knowing when and if you will get your money! I would never pay a cent more here! This is just too much fight for your money which you honestly won! I think a casino should pay out the winnings just as quickly as they take the losses! I am very sure that this casino will not be around for long with this payout s politics!
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2 years ago
I fully understand your frustration, Angi1990. I will set the timer for additional 6 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
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Set a timer for an additional 6 days for what? I have already played at certain 100 casinos and I have never experienced such a delay in the payout. This time the payment has not even been processed and once it has been processed it takes at least 5 days until there is a chance to get the money! Please tell me that it takes a long time to transfer money from abroad, we live in the year 2022 is a joke and absolutely not up-to-date with all other casinos that also works with the payout within 2 to max 3 days. So again, what do you want to wait until Monday, please step in and help me !!!!!!!! Just contact the casino right away! I want to finish with the topic at last!
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2 years ago
We are trying to help you and since your first withdrawal has been processed and you stated yourself that the second one should arrive by the end of this week I'm allowing this week to end and I will check back with you on Monday.
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2 years ago
Hello Angi1990,
Have there been any developments since our last conversation?
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2 years ago
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The payout is there as processed but of course there is nothing on my account because this casino transfers with carrier pigeons or from the deepest jungle !!!!!
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2 years ago
Thank you very much, Angi1990, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Angi!
I'll be taking care of your complaint from now on. I fully understand your frustration as the transactions are late or don't get processed smoothly. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. Once the money is on its way, the casino is powerless to make the process any quicker.
Since you've received your previous withdrawal with a similar delay, let's wait for the second withdrawal as well. I'm positive you'll receive it. If it's not on your bank account next Monday, I'll intervene. Keep us updated about when the status of your withdrawal changes and when you receive the payment.
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2 years ago
Translation
This damn dirty casino hasn't paid out yet, doesn't tell me anything, where do you live??? on the Congo or what? where does a transfer go through many other banks since you're disabled???????, Here the payment is deliberately postponed for that reason should you rate this casino with less than 0 die and not wait until monday that you help me ha ha ha ha ha please to all who only read a sentence from here believe my experiences you will be here **** !!!!The 1. WITHDRAWAL TOOK 10 DAYS CASINO GURO SAYS IT'S ONLY AT THE 1 . PAYOUT SO LONG HA HA HA HA HA HA NOW I AM WAITING FOR MORE THAN 14 DAYS FOR THE SECOND PAYOUT PLEASE GUYS NEVER PAY IN HERE I CAN ONLY WARN EVERYONE ABOUT THIS CASINO
Edited by a Casino Guru admin
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2 years ago
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Filthy casino Guro you told me with the 1st payout that it can take longer the 1st time but then it goes normally! It's the 2nd payout and has already lasted over 2 weeks! So dear customers, give a shit about Casino Guru, they help you max after 25 weeks or so
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2 years ago
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After 2 weeks in the dirty casino I had the cheek to ask where my money is now I'm blocked in the live chat damn casino guru is finally reacting and warning the people about this casino what about you ?????? ??? this casino has more than enough complaints there is nothing positive except fake reviews, I have been an honest customer so I urge you to warn people about this casino !!!! @! @ !!!!!!!
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2 years ago
Hello Angi1990,
On the subject of your last messages, I have to warn you that this kind of language won’t be tolerated and one more attempt to verbally attack or intimidate any of Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance towards such behavior. We are already warning players from playing in this casino as can be seen by the very bad rating given to this casino in our review.
Were you able to receive your winnings since your last message?
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2 years ago
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Yes, I received my prize and when I deposited, her rating was 6.9, so it was rated as good!!!!
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2 years ago
Hello Angi1990,
I apologize for the late reply. I am pleased to hear you were able to receive your winnings. Thank you for letting us know. We will now close it as ‘resolved’ in our system. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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