The player from Germany has requested a withdrawal more than two weeks ago. Unfortunately, it was delayed. The complaint was closed as 'unresolved' as the casino failed to respond. The complaint was then reopened at the player's request. After some time the player received their outstanding payments and the matter was resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €3,100
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I used a 100% deposit bonus on November 23, 2021 and successfully implemented it, I did not exceed the 5 Euro Maxbet.
My account was verified after 8 days.
Since then, my payouts of 3x 1000 and 1x 100 euros have not been processed.
The live chat can't help me any further, I've asked there several times.
The payouts have now been open for 3 weeks and are nowhere near being processed.
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2 years ago
Dear Illmtc,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that the payment is still pending inside your account without being processed since 1st December?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hi there,
Not a single payout of the total of 4 pieces has been paid out so far.
No payouts have been processed since November 24, 2021. The terms and conditions specify a processing time of a maximum of 5 days.
Edited
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2 years ago
Thank you very much, Illmtc, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Illmtc,
I have reviewed your case and will now contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.
Wild Pharao, can you provide any insight into the reason for these delays?
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days.
If the casino fails to respond within the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Illmtc,
I tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without their cooperation.
I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help.
Best regards
Adam
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2 years ago
We’ve reopened this complaint as per the player’s request.
Received by email from the player:
"I received the first 1100 euros on December 27th, 2021.
The second payment of 1000 euros was confirmed on January 3rd, 2022 and has still not arrived in my bank account. Normal bank transfers never take that long.
When will the money arrive @wildpharao. Are you currently having problems with your payment provider?
The 3rd payout is still pending... mind you since 11/24/2021...that's crazy!
From November 24th, 2021 to January 13th, 2022 you only received 1100 euros out of a total of 3100 and that in a period of 7 weeks."
Wild Pharao Casino, please respond. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
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2 years ago
Translation
Hi there,
There are still 1000 euros missing, which have not yet been paid out.
For almost 8 weeks, this casino hasn't managed to finally pay the full winnings.
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2 years ago
We would once again like to ask Wild Pharao Casino to reply to this complaint.
Please provide some information regarding the player's payment.
We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which will negatively affect its rating.
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2 years ago
Translation
Still no payout processed.
Never experienced such a bad payment morale, what do you hope for from it?
I certainly won't cancel the payout.
Last Azs payment was confirmed on January 3rd, 2022, now it will take a few weeks again until something happens.
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2 years ago
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No, unfortunately not.
Another week has passed and nothing has been edited.
I'm currently in contact with a support employee via Discord, who always says that it will be forwarded. And nothing happens.
Can't be normal waiting 2 months for a payout.
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2 years ago
Thank you for your response Wild Pharao Casino.
Dear Illmtc,
Please confirm when your payment is received.
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2 years ago
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Now the payouts have finally been confirmed.
I'll let you know when the money is in my account.
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2 years ago
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Hi there,
Yes, I finally got the money.
Very very bad payout behavior.
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2 years ago
Dear Illmtc,
That's good news.
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
