The player from Germany has been waiting for a withdrawal since November. We rejected the complaint because the player didn't respond to our messages and questions. We reopened this complaint and marked it as resolved because the player confirmed in his other complaint that he received winnings from this complaint.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €901
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I used one of the numerous 100% bonuses and implemented at the end I had 901 € in the account, unfortunately this amount is not paid out. In the chat you are always put off you should wait. I have already carried out a verification and the withdrawals were made without any problems.
Automatic translation:
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2 years ago
Dear Marco1409,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you submitted 2 complaints about the same casino. The text is the same, but dispute values are different. Do I understand correctly, that you have two pending withdrawals - one in the amount of €901, and the second one in the amount of €112?
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello, that's right until this morning, both payouts were open. Today the € 901 was paid out after I was put off for days and opened the complaint here. Now the payout of € 112 is still pending.
Automatic translation:
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2 years ago
Thank you very much for your reply and update, Marco1409. Since the first withdrawal was successfully processed, I believe it is only a matter of time before you receive the second withdrawal. I would recommend you wait for a few more days. I will keep this complaint opened and if there is no development, please let us know and we will intervene.
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2 years ago
Dear Marco1409,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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2 years ago
Marco1409 confirmed in his second complaint that he has received winnings from this one. Therefore we marked this complaint as resolved.
