The player from Germany has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 32
Amount: €285
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I requested a withdrawal of 230€ via bank transfer from Wild Pharaoh on 06/28/2022 and my transaction history says that it has been processed, but I am still waiting for the money. On July 18, 2022, I implemented a cashback bonus and requested a payout of €55, which has not yet been processed. Upon request in live chat I was told to email the payments department which I did on 7/26/22 and 7/31/22. Unfortunately I have not received an answer to date.
My account is verified and I have already made withdrawals that were in my account after 2-3 weeks. I hope you can help me. Many Thanks.
Greetings Norman
Automatic translation:
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2 years ago
Dear NormanS,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
many thanks for your help. I sent you a screenshot via email.
Greeting Norman
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2 years ago
Translation
Additional comments from the player:
"Hello Petronela,
Attached is the screenshot of my withdrawal request at Wild Pharaoh Casino. Unfortunately I can only access the payment history, but here you can see that I requested a withdrawal on 6/28/22 and 7/18/22. If you need further information or documents, please let me know. Many thanks for your help.
Kind regards
Norman S*******"
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2 years ago
Dear NormanS,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
