The player from Germany has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 101
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I won €100 1x wager credit at Wild Pharaoh from a streamer. The bonus had no conditions to be observed. So I took a gamble and won and then requested a €1000 payout on 6/16/22.
Since then I have neither received my money nor an answer to my emails. However, the status of the transaction is "processed", which means to me that the money has been sent.
The support only puts me off and says it's not their job to help with such problems.
I wrote the emails on 7/20, 7/25 and 8/7.
I would be very happy if you could help me, but I also follow the threads about this casino and know what my chances are.
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2 years ago
Dear Luther01,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your winnings were accumulated from a free bonus (No Deposit bonus) solely? Have you been given any explanation of what caused the delay? Was your account successfully verified, please?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello,
yes the money was all won through the 1x wager bonus I won at a streamer.
Unfortunately, I didn't get an explanation as to why I had to wait so long for my money, since I didn't get an answer to my e-mails and Live Support always says something like that.
My account is already verified and I have previously requested a withdrawal of €50, which I received.
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2 years ago
Translation
and the Live Support basically does not comment on something like that.*
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2 years ago
Dear Luther01,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
