The player from Switzerland has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 38
Amount: €130
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have applied to the casino to pay out the EUR 130.
There is a "History" section on the site. In this, the type was set to "withdraw" the category with the option to cancel the payout.
Verification was requested by email on June 4th, 2022.
I did the verification on June 4th, 2022.
I then waited about 8 days and then asked several times.
At the beginning, my inquiries were answered from time to time.
I then received the email on June 15, 2022 with the following content:
"Withdrawal accepted
Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.
yours"
In the history, the type remained on "withdraw" but now the category was "processed".
Although it says processed now, the money was never transferred to me, and that was almost 2 months ago.
My emails always go unanswered.
I was still in the chat once when a Peter gave a stupid, impolite answer. Since then I can't use the chat anymore (apparently I'm blocked).
I don't understand that because, unlike the support staff, I was always polite and correct.
I ask you to investigate my complaint.
With kind regards
Max
Automatic translation:
Public
Public
2 years ago
Dear gmonop25,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay? Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello Petronela
As described, I received the email on June 15th, 2022 that my payout was approved and I will receive the money within 2-3 business days.
The money was never transferred.
The win was earned without claiming a bonus.
Since the promise that my withdrawal was approved, I have never received a reply to my emails.
With kind regards
gmonop25
Automatic translation:
Public
Public
2 years ago
Dear gmonop25,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
