HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €951

Wild Pharao Casino
Safety Index:Very low
Submitted: 08 Dec 2021 | Resolved : 29 Dec 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany has been experiencing difficulties withdrawing his winnings for more than two weeks. The complaint was resolved as the player received his winnings.

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2 years ago
Translation

Wait again for 16 days for the payout As always, support can't do anything.

Automatic translation:
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2 years ago

Dear Chiilo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? From your previous complaint (here) I understood that you have received payments from this casino before. Could you please confirm it?

Is the payment still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

Edited by a Casino Guru admin
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2 years ago
Translation

Hey


yes my account is fully verified,

yes have already received payments from the casino.

has been checked for 16 days.

I'm tired of waiting forever

please help

Automatic translation:
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2 years ago

Thank you very much, Chiilo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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2 years ago

Hello Chiilo,

I'm Nick and I'll be assisting you from now on. I would like to ask Wild Pharao Casino to join us and help us resolve the player's issue.

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2 years ago

We haven't hear from the casino yet. Please note that the complaint will be closed as unresolved if we won't get any respond within the next 7 days.

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2 years ago
Translation

Hey nick

have now received the money.

Thank you for your support

Automatic translation:
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2 years ago

Thank you Chiilo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again.

Best regards,

Nick

Casino.guru

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