The player from Germany has been experiencing difficulties withdrawing his winnings for more than two weeks. The complaint was resolved as the player received his winnings.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €951
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Wait again for 16 days for the payout As always, support can't do anything.
Automatic translation:
Public
Public
3 years ago
Dear Chiilo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? From your previous complaint (here) I understood that you have received payments from this casino before. Could you please confirm it?
Is the payment still pending inside your account without being processed?
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hey
yes my account is fully verified,
yes have already received payments from the casino.
has been checked for 16 days.
I'm tired of waiting forever
please help
Automatic translation:
Public
Public
3 years ago
Thank you very much, Chiilo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello Chiilo,
I'm Nick and I'll be assisting you from now on. I would like to ask Wild Pharao Casino to join us and help us resolve the player's issue.
Public
Public
3 years ago
We haven't hear from the casino yet. Please note that the complaint will be closed as unresolved if we won't get any respond within the next 7 days.
