The player from Germany has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €250
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I applied for my payout on 04/30/2022. Inquiries are not responded to and my emails are not answered either. Already had 3 payouts in the last months after 9 days on my account. But the current one is still being processed.
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Tnt1970123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Hi. The money has been paid. Arrived in my bank account today.
Now I have something else.
How can it be that you don't get any winnings from good casinos with the best ratings and those with bad ratings even manage to withdraw winnings?
Automatic translation:
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1 year ago
I'm happy to hear that your winnings have arrived, Tnt1970123. Sadly, I'm afraid I don't understand your question.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tnt1970123, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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