Wild Pharao Casino - Player’s withdrawal has been delayed.

Hallo. Ich habe am 29.04 meine Auszahlung bestätigt bekommen und bis heute ist nichts angekommen. Ich habe bereits mit dem livesupport geschrieben und die meinen, dass sie dabei nicht helfen können und ich deren finanzabteilung per Email kontaktieren soll, jedoch ohne Antwort. Bitte um Hilfe.

Dear Marc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hallo Kristina und vielen Dank für Ihre Hilfe.

ja ich habe mich bereits erfolgreich verifiziert und schon mehrmals dort ausgezahlt und das ohne Probleme, jedoch dieses Mal bisher ohne Erfolg.

LG

marc

Dear Marc,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Thanks in advance,

WildPharao Support Team

Hallo,

danke für eure Antwort.

gerne kann ich Ihnen einen Nachweis. Zukommen lassen. An welche email soll diese gesendet werden?

LG

Hello everyone,

Thank you for your reply, Marc.

Dear WildPharao Support Team, please let us know if you receive any further information regarding Marc's withdrawal.

Dear Marc,

Please find attached proof of payment

Thanks in advance and best regards,

WildPharao Support Team

Thank you WildPharao Support Team for providing the proof of payment.

Marc, could you please advise if you have already received your funds?

Dear Marc,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Marc informed us in another complaint, that this one was resolved.