The player from Germany has been waiting for his withdrawal since June. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 43
Amount: €415
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I already had a complaint here for a similar amount at the same casino. It's exactly the same problem, I deposited €30 at the casino and withdrawn €415. It also states that the payment was made on June 29, 2022, but nothing has yet arrived in my account. I ask for help.
Automatic translation:
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2 years ago
Dear tearslive,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your last complaint has been resolved?
Have you accumulated your winnings with or without an active bonus?
Would you be so kind and clarify what is the current status of your withdrawal request? Do I understand correctly that the transaction is marked as processed?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi, thanks for the reply.
sorry for not responding to the last complaint, i had missed the messages.
my last case got solved and the casino paid me my winnings. Now I have the same problem. It's marked as done, but nothing has arrived. I played with a bonus and wagered it legally. The casino has not responded via email or internal support. So I don't know how to proceed...
Kind regards
Marc Oliver W***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear tearslive,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
