Wild Pharao Casino - Player’s withdrawal has been delayed.

Hey.

I've played at the Casino and transferred money at least 3 times, the withdrawal has stalled, I put the money in the payment on April 5, 2022 and my account has been confirmed, I've put an email no one in the chat is taken the same every time.

Tamara (18:14:07): 2022-04-10 08:19:23 withdraw | 358.00 EUR Bank OK

Due to the crisis between Russia and Ukraine, bank payments are somewhat delayed. The payment transactions are now under review. Everything should be back to normal working as soon as possible. And the other is that kyc 3-5 days Well now I've been waiting for 17 days, the game in my account shows that I have put in the payment, but nothing has come to my account and there is evidence of these. my account status is really ok, can you help me. Payment Tapani is an online bank. Best regards Sami

Dear Sami,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey,

Petronela and thank you for your post 🙂

My account shows that it was charged on April 10th. 2022 and the money has not yet arrived, I have been kyc verified and my account has been fully verified. This is a casino system problem. I have already made my first payment request on April 5, 2022

The game in my account no longer shows money, it has not appeared after 10.4.2022 or I can no longer cancel it, payment has been promised to me in 3-5 business days now it has been several days. And I don't think it's even paid for by me yet. Customer service can not help I put the email will not respond.

Thank you very much, Sami, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Sami,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to the conversation and to aid in the resolution of this complaint.

Dear Wild Pharao Casino,

Can you offer any information regarding the player's payment and when it is likely to be received?

Kind regards,

Adam

Hey.

Thank you for the message. the payment has arrived in my account today in the afternoon. Thank you very much thing taken care of 🙂🙂👍🏻👍🏻

.

regards

Sami 🙂

Dear Sami,

I'm glad to hear that your issue has been resolved and that you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.