The player from Germany is experiencing difficulties withdrawing her bonus funds. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s struggling to withdraw her winnings.
Black points: 52
Amount: €550
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
after the bonus was wagered I paid out €550. In the live chat I only get the statement that they have nothing to do with it. To date I have not received a reply to my emails.
Automatic translation:
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Public
2 years ago
Dear marekschnell,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
I had it paid out via my bank details and since July 12, 2022 it says "processed" and nobody can give me any information.
Automatic translation:
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2 years ago
Translation
My account is fully verified.
When I asked what the status was, I was told 3-5 working days. I got this answer on 07/13/2022! Since then, only those in the live chat can't see anything else like me and I should report by email. Have now written 8 emails so far no answer.
Automatic translation:
Public
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2 years ago
Dear marekschnell,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
