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after the bonus was wagered I paid out €550. In the live chat I only get the statement that they have nothing to do with it. To date I have not received a reply to my emails.

nachdem der Bonus umgesetzt war habe ich 550€ ausgezahlt. Bekomme im Live Chat immer nur die Aussage das die damit nichts zutun haben. Auf meine Emails habe ich bis heute keine Antwort bekommen.

Dear marekschnell,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I had it paid out via my bank details and since July 12, 2022 it says "processed" and nobody can give me any information.

Ich habe es über meine Bankdaten auszahlen lassen und seit 12.07.2022 steht dort „verarbeitet" keiner kann mir eine Auskunft geben.

My account is fully verified.

When I asked what the status was, I was told 3-5 working days. I got this answer on 07/13/2022! Since then, only those in the live chat can't see anything else like me and I should report by email. Have now written 8 emails so far no answer.

Mein Konto ist vollständig verifiziert.

auf meine Frage wie der Stand ist wurde mir gesagt 3-5 Werktage. Diese Antwort bekam ich am 13.07.2022! Seitdem heißt es nur die im Live Chat können nichts anderes sehen wie ich ich solle mich per email melden. Habe mittlerweile 8 Mails geschrieben bis jetzt nicht eine Antwort.

Dear marekschnell,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.