Wild Pharao Casino - Player’s experiencing difficulties withdrawing his winnings.

Hi, I have a withdrawal that was approved 11.04.2022 but still have not gotten the money in my bank account, the amount is 500€. you said in the confirmation email that it should take 2-3 days and now its taken much lounger than that. I have tried to get your help by sending emails to your payment Department but no answer and live support does not help me either. I do understand if there is some delays but i have waited since 3th april for this withdrawal. Please help me find a solution for this quickly because this has taken way too long. Account is fully verified and withdrawal was approved 11 April 10:13:50.

Dear Freddie,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hi, i have waited since 11th of april and still no money to be seen, withdraw was requested 3rd of april so iam getting a bit unpatience now.

and no help from support or email to their payment department still…

Thank you very much, Freddie, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Freddie,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

got The money today, complaint can be closed. Thanks for the help!

Dear Freddie,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru